Same Version - Free Upgrades

Your registration license is valid indefinitely for the major version you purchased (the major version is the first number of the version. i.e. Versions 6.1.0, 6.2.2, and 6.2.10 are all of the same major version).

1 Year - Free Upgrades

Upgrades to our product are free for at least one (1) year from the date of purchase regardless of major version updates. Upgrading our products during that period is usually as simple as downloading the newer version and installing it over the old. We do our best to preserve all of your configuration and registration information so you shouldn't lose it across an upgrade.

Upgrade Discounts

Upgrade licenses after the first year will be available at a discounted price. In this context, a distinct product is defined as a unique major revision of our software.

License Key Changes

It may, however, become necessary from time to time to counter piracy threats by changing our license key generation strategy. Unfortunately, these changes are not without impact to our registered users. As usual, the majority users must bear the consequences of the actions of a few scoundrels who literally spend hundreds of hours reverse engineering our algorithms for no benefit to them other than the dubious distinction of having successfully done so.

These changes could impact you in the following ways:

1. If you lose your registration key, we will gladly try to replace it for you. We only keep registration key archives for a period of two years from the time of purchase. Beyond that we will not be able to retrieve your key. When the key is still available in our database, we will only be able to supply the key for the release you originally purchased. We do not, however, maintain archives of older installation executable for download so make sure you keep your install package backed up.
2. If you are upgrading, as you are fully entitled to, you may need to obtain new keys from us with each upgrade to a new release. This however is generally not the case, as we have only needed to change our key generation approach twice in the last 13 years.

Lost License Keys

We will replace lost keys for up to two (2) years from the date of purchase. When requesting replacement of lost keys, please be sure to include some information not included on your registration Email, such as you postal mailing address or your phone number. This is particularly important if your Email address has changed since we need to make sure no one tries to impersonate you.

BACKUP - Only current versions/keys available

Please make sure that you maintain adequate backup of the installation file you purchased and the corresponding license key. We offer only current versions for download and are unable to generate new keys for older major versions.

Thank you

We apologize for the inconvenience any of the above issues may cause our registered users, and hope that you will understand that these measures are necessary in order for us to continue supporting and improving your products. Thank you for your patronage.